This is a question that all small business owners ask themselves frequently.
If your website isn’t working, then there’s not much point in having one. Sure, you can point people at it, but what websites are really meant to do is bring you new business.
In this blog, we look at the 10 things small business owners can look at to get an objective idea about how well their website is working.
Contents
- 1. Your website should be found in Google.
- 2. You should be getting traffic from the right searches.
- 3. You should be getting clicks, not just impressions.
- 4. People should stay and do something useful.
- 5. You should be ranking for what matters, not just your brand name.
- 6. You should see early signals of growth, not random spikes.
- 7. You should know which content is pulling its weight.
- 8. You should be fixing problems before they become disasters.
- 9. You should understand what Google actually sees.
- 10. You should feel confident that your SEO is working.
Most small business owners only find out their website isn’t working when the phone stops ringing.
But there’s a better way. You don’t need to guess whether your website SEO is doing its job.
With tools like Serprocket, you can see – clearly and simply – what Google sees, how people find you, and whether your SEO is actually paying off.
1. Your website should be found in Google.
Search for your business name and a few of your services. If your site doesn’t appear, it’s not working.
This might sound basic, but it’s where most SEO audits start. Serprocket connects to your Google Search Console to show you exactly which search queries trigger your pages – and which don’t.
If your key pages aren’t appearing for the right terms, you’ve found your first problem to fix.
2. You should be getting traffic from the right searches.
Traffic numbers don’t tell the full story. What matters is whether visitors come from searches that align with your goals.
A plumber getting clicks for “bathroom inspiration ideas” isn’t the same as getting clicks for “emergency plumber near me.”
Serprocket links search queries directly to your URLs, so you can see whether you’re showing up for the searches that bring real customers.
3. You should be getting clicks, not just impressions.
Appearing in search results (impressions) is good. Getting clicks is better.
A high number of impressions with a low click-through rate (CTR) means your titles and descriptions might not be connecting with searchers.
Serprocket highlights those mismatches – pages that are visible but not converting – so you can tweak copy and turn impressions into visits.
4. People should stay and do something useful.
If you’re getting clicks but no enquiries, your content or design might be off.
Serprocket analyses the topics on your site so you can clearly see if the queries you are ranking for are the sort of queries you should be ranking for.
It’s really easy to write ‘some content’ for your site that gets you ranking for the wrong terms – Serprocket helps you stay laser-focused.
5. You should be ranking for what matters, not just your brand name.
Many small businesses rank well for their own name – but that’s not what brings new customers.
You want to rank for the phrases people use before they even know you exist. Serprocket shows you every keyword your site appears for, the average ranking position, and how it changes over time.
It’s the difference between knowing you’re visible and knowing you’re discoverable.
6. You should see early signals of growth, not random spikes.
SEO growth rarely happens overnight. Instead, it shows up as small, steady gains in impressions and clicks.
Spikes followed by drops usually mean Google tested your page and didn’t find it relevant enough.
Serprocket helps spot genuine upward trends so you can focus on what’s working rather than chasing noise.
7. You should know which content is pulling its weight.
Not every blog or landing page will perform the same.
Some quietly attract hundreds of visitors; others sit idle.
Serprocket lets you see which pages bring in clicks and which don’t.
You can identify high-performing pages to replicate their success and spot underperforming ones that might need better keywords or clearer messaging.
8. You should be fixing problems before they become disasters.
Broken pages, slow loading, and missing metadata all hurt rankings over time.
But you can only fix what you can see.
Serprocket surfaces performance issues directly from Google’s own data – so you can act before your visibility drops.
Think of it as an early warning system for your SEO health.
9. You should understand what Google actually sees.
Your view of your website isn’t Google’s view.
Google sees code, structure, and intent.
Serprocket translates this into human language, showing you which pages Google associates with which searches.
This helps you optimise the right things – headlines, internal links, and content relevance – without guesswork.
10. You should feel confident that your SEO is working.
At the end of the day, a “working” website isn’t just one that looks good or loads quickly.
It gets found, earns clicks, keeps visitors, and helps your business grow.
Serprocket gives small businesses a clear, honest view of their search performance so you can see, in real time, whether your efforts are paying off – and what to do next.
Want to know if your website is really working?
Connect your Google Search Console to Serprocket and see what Google sees. No fluff, no jargon – just the insight you need to make better SEO decisions.